325 Stay 'n Play FAQs

Home

Services

YOUR FRIENDLY NEIGHBORHOOD PET BNB

purple wisteria spiral arrow oil painting style

325-425-STAy

(7829)

FREQUENTLY ASKED QUESTIONS

How do I make a reservation?

To make a reservation, use any of our “Book Now” buttons and choose the most appropriate category for your situation. New Guest Requests, your application will be assessed within two business days. Upon approval, we will arrange a meet & greet to assess your pet's compatibility with our surroundings. If your pet is found to be suitable, we will reserve your pet(s)' stay. Returning guests will hear from us within one business day.

How much does it cost?

Please review our updated prices on our Pricing page.

What are your operating hours?

Available for appointments seven days a week.

Daycare: 8AM-6PM

Boarding: 7PM-7AM

Petsitting: 7AM-8PM

Operating Hours: 8AM-8PM

Please note that we may not be able to accommodate pet pickups after our operating hours, and pet drop-offs are not permitted during these times. If you require assistance outside of our regular hours, please reach out to us promptly, and we will respond at our earliest convenience.

What is the purpose of completing an application form?

It is essential for everyone's safety and comfort that your pet is suitable for our unique environment. The initial step in this process is to have your pet undergo an assessment procedure, and the application assists us in this regard.

Why was my application rejected?

We carefully evaluate all aspects of the application and our interaction during the meet & greet. While we wish we could accommodate every pet, our unique space has limitations. Currently, we feel that your pet requires additional preparation before joining an open play daycare. To get your pet ready for an open play daycare, click here.

Is it possible to reapply if our application is rejected?

Don't worry! Keep in mind, it's not personal. It's not a 'failure,' but rather a preference your pet has. To get your pet ready for open play following an unsuccessful meet & greet assessment, we recommend socializing your cat or dog and slowly acclimating them to the environment. Introduce your cat or dog to both familiar cats and dogs, take them on walks around the neighborhood, visit dog parks with known dogs, or start with just a couple of other cats or dogs. Assist your furry companion in getting used to the activity and typical interactions they will encounter in our daycare.

Age and Vaccinations

Safety and health is a top priority for us. To ensure the well-being of all pets, kindly request your veterinarian to email us a confirmation of current vaccinations for the following requirements:

Dogs should be 12 weeks of age or older and have received at least Rabies, DAPP (minimum of 2 rounds), and Bordetella vaccinations.
Cats should have received Rabies and FVRCP vaccinations.

At 325 Stay ‘n Play, current policy does not mandate dogs to have the canine influenza vaccine. However, we recommend discussing canine influenza with your veterinarian to assess its suitability based on your dog's lifestyle.

What is your medication policy?

Administration of oral or topical medication is available within limits. Medications must be prescribed by a veterinarian. Medications must be in it’s prescribed container and must come with it’s instructions. We will not administer expired medications.

Does my pet need to be potty or litter trained?

We understand that pets might be at different life stages, and potty or litter training can sometimes be challenging. While your pet doesn't need to be fully trained to stay with us, we do ask pet parents to follow a suggested schedule for untrained pets to help us better care for your furry companion. Training is a joint effort between pet parents and 325 Stay ‘n Play. With your dedication, your pet will be potty trained in no time.

Do you have any breed restrictions?

At 325 Stay ‘n Play, there are no breed restrictions, unlike some other daycare facilities. However, we do assess dogs based on their temperament. During a 'meet & greet', we evaluate dogs for any signs of aggression and their suitability for the open play environment. While it's uncommon for a dog to be deemed unsuitable, it can happen. This is perfectly fine as some dogs may not be comfortable with open play or being in crates, which we use for nap time, feeding, and timeouts. We acknowledge that dogs vary not by breed but by personality and preferences. For example, senior dogs accustomed to solitude may not enjoy interacting with other dogs constantly. At 325 Stay 'n Play, we can cater to their need for personal space and monitor them to ensure they are not stressed. However, some dogs may simply not be interested in open play at all, and in such cases, 325 Stay 'n Play may not be the ideal fit for them at the moment.

Concerned About the meet & greet?

No need to worry! It's not a formal assessment but rather a way for us to ensure your furry friend will thrive here. As a caring pet owner, you only want the best for your pup, and we aim to assist you in making the perfect choice for your dog right from the start.

Does you have any boarding restrictions?

To ensure the well-being of your pet and other guests at 325 Stay ‘n Play, we are unable to accommodate the following:

Unaltered pets of age

Pets in heat

Pets that have been coughing within the last week

Pets with open wounds or sutures

Pets recovering from surgery

Pets with contagious diseases

Pets displaying aggressive behavior

Pets testing positive for heartworm

Pets with active flea infestations

Do you accommodate pets that are unaltered (not spayed or neutered)?

As an open play daycare, we mandate that all pets of age must be spayed or neutered.

What is your cleaning policy?

At 325 Stay 'n Play, cleanliness is a priority:

Kennels, floors, bowls, and surfaces are cleaned and disinfected often.

Suites and play areas are thoroughly cleaned daily.

We prioritize hand hygiene.

Safety measures include:

Regular inspections to prevent illness spread.

Mandatory core vaccines for pets.

Screening for symptoms upon drop off.

Isolation of sick pets and contact of pet parents for early pick up.

What is your cancellation/refund policy?

If your plans have changed, please give us a courtesy call so we can offer the slot to another guest. Unfortunately, we are unable to process refunds at this time. However, we would be delighted to reschedule your pet for a later date.

What does my pet do all day?

We prioritize giving your pet ample open playtime and only separate them during meals, naps, and whenever they choose. Dogs can enjoy supervised open play in our spacious backyard and indoors with various toys, DogTV, and other engaging activities to keep them mentally stimulated. Cats can play in our outdoor catio (pending) for fresh air while staying safe, and they can also join indoor play sessions if they are comfortable with it.